An integrated procedure for knowledge and innovation management in an electronics company
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Abstract
Integrated knowledge and innovation management is a decisive factor for electronics companies, which are exposed to short technology cycles, resource constraints, and the risk of losing expert knowledge. In the Cuban context, these capabilities take on a strategic dimension for local development and technological sovereignty. Consequently, the objective of this study was to design a procedure for managing knowledge and innovation that contributes to enhancing the company's competitiveness and capacity to adapt to its environment, as well as to regional development. The research was conducted using a mixed-methods approach -descriptive and applied- that combined a literature review, a Likert-scale survey of 106 managers, specialists, and operators, group work, descriptive statistics, triangulation using the Vester matrix, and Iadov validation. The main findings confirmed the existence of qualified human capital, support structures, and external collaboration, but also revealed low strategic alignment, poor capture of lessons learned, insufficient knowledge platforms, and a lack of systematic measurement. Twelve of 22 items showed a floor effect, and none showed a ceiling effect. A systemic and context-specific procedure was designed, consisting of seven phases and 23 activities, which integrates alignment, diagnosis, generation, preservation, transfer, application, and improvement. The Group Satisfaction Index was 0.6333, indicating favorable acceptance. The proposal organizes dispersed capabilities without creating parallel structures, links critical knowledge to innovation projects, and offers a viable basis for its gradual implementation and longitudinal evaluation, with potential impact on local development.
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